Privacy Policy

Privacy Policy

MEADORE PRIVACY POLICY

Meadore Pty Ltd (Meadore) recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

Our policy for dealing with your personal information is explained below (Privacy Policy). 

Our Privacy Policy was last updated on 1 January 2023 and includes disclosure of the matters set out in the Australian Privacy Principles.

 Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth).  Personal information generally includes any information that can be used to personally identify you.

We may collect the following types of personal information from you:

• name;
• residential or business address;
• email address;
• post code;
• gender;
• age and date of birth;
• signature;
• telephone number;
• proof of identity, such as your driver’s licence or passport number;
• a photograph or video surveillance recording of you if you are physically present in our stores;
• in relation to a Meadore  American Express Card, information as further set out in the Meadore  American Express Joint Privacy Policy; or
• If you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process.  This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

 Other information

We may also collect information from you that is not personal information because it does not identify you personally.  This information is normally retained with your personal information and may include:

• Your shopping preferences and a list of products and services you have purchased from Meadore.  This may include your shopping history, product types, departments, specifications, sizes, dimensions, colours, occasion date, or other attributes of products and services we have provided to you or may provide to you in the future;
• information we require to deliver, service or fulfil warranty obligations for products or services;
• your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
• information you provide to us via our customer service centre, website, application forms, or directly to team members within our stores in relation to our products and services; and
• Device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store meadore.me. This information may include session cookies, your device IMEI number, IP address or MAC address.

 Cookies

We may use temporary (session) cookies or permanent cookies when you access our web site.  This allows us to recognise your browser and track the web pages you have visited. 

You can switch off cookies by adjusting the settings on your web browser.

 Unsolicited information

If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

 How we collect your personal information

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactions:

• when you access and use our website or WiFi services;
• during conversations with our team members;
• when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
• when you communicate with us directly (by email, telephone, direct mail or any other means); 
• when you interact with us during promotions, competitions, special events, or by using devices within our stores; or
• if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

We may also collect personal information about you from the following third parties:

• Retail brands and suppliers who provide goods and services within our stores.  This may include beauty, fashion, electrical, home wares and other suppliers who provide products and services to you on our behalf;
• credit reporting agencies and related entities when you apply for a Meadore  Store Card, as further set out in the Meadore Privacy Policy; and
• If you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.

 How we hold your personal information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases.  This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.

 Security

We use industry standard security measures to safeguard and protect your information.  This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

 If we are unable to collect your personal information

If we are unable to collect your personal information, some or all of the following may occur:

• we may be unable to provide products or services to you, to the requested standard or at all;
• we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
• we may be unable to tailor the content of our marketing communications to suit your preferences;
• your experience when interacting with us may be delayed or not as efficient as you may expect; or
• if you are a candidate for employment, we may not be able to process your application for a position at Meadore .

 Purpose of collection of your personal information

We collect your personal information so that we can carry out the following actions (“Purpose”):

• to provide you with products and services that you have requested from us;
• to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
• to answer your questions and provide you with information or advice;
• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
• provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
• carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Meadore  and its related bodies corporate and service providers provide products and services to you;
• to consider and respond to complaints made by you;
• to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
• if you are a candidate for employment, to assess your suitability for a position at Meadore .

 Disclosure of your personal information

Your personal information may be disclosed in connection with any Purpose to any of the following:

• our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you.  This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
• retail brands and suppliers who provide goods and services within our stores.  This may include beauty, fashion, electrical, home wares and other suppliers who provide products and services to you on our behalf;
• our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
• if you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application; and
• if required by law, to any person authorised by such law.  This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

 Direct Marketing

We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).  You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.  You may also update your personal information by editing your online profile.

You may also receive marketing communications by post from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores.

We do not provide your personal information to any other organisations for the purposes of direct marketing.

 Information given by you to other parties

So that we can provide a wide range of products and services to you, third parties offering products and services may be operating in our stores from time to time.  If you provide personal information to a third party other than Meadore, please contact that third party directly in relation to the handling of your personal information.

 How you may access your information

You may access your personal information held by Meadore by making a request to us. 

Email:              privacy@meadore.me or support@meadore.me

Phone:             +61411288969

Mail:                  The Privacy Officer

                           Meadore Pty Ltd

                           PO BOX 48  

                           Southport BC, QLD, 4215

You may also access your own information where it is held via on online portal by accessing your own account over the internet.

Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we will not charge a fee.

If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.

 Correction of your personal information

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.

 Complaints

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint. 

Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days.  If your complaint is complicated or requires further investigation our response may take additional time to finalise.

We will respond to you by your preferred contact method if you have indicated one.

 Overseas disclosure of personal information

We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to the following locations:

• the United States of America – for database management services in connection with our email marketing and data management programs;
• the United Kingdom – for order management and processing for international orders;
• New Zealand – for payment processing of online orders;
• the country in which you nominate as a delivery address – for order fulfilment (if not within Australia), if you have ordered products or services from our online store and require delivery to an address in that foreign country; and
• Each country identified in the Meadore Privacy Policy, for personal information held in connection with your Meadore Store Card.

 Other services

We may offer seasonal or temporary services, promotions, products, competitions or displays such as photo booths or other promotional events from time to time (Other Services).  Our Privacy Policy will apply to those Other Services but we may have additional terms which apply.  Any additional terms will be made available to you when you are utilising our Other Services.

 Contacting us

If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at:

Mail               The Privacy Officer

                       Meadore Pty Ltd

                       PO BOX 48  

                       Southport BC, QLD, 4215

We may update our Privacy Policy from time to time.  Amendments will be published on our web page https://www.meadore.me

 Candidates and employees

If you are a candidate for employment, you may alternatively contact careers@meadore.me in relation to this Privacy Policy or to access, update or amend your personal information.

This Privacy Policy does not apply to current and former employees of Meadore.  If you are a current or former employee and have a query about your personal information, please contact your Human Resources Representative

 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 List of cookies we collect

The table below lists the cookies we collect and what information they store.